It can invigorate a company's image or squander its brand equity. To see which gambles paid off, Fortune turned to a few experts to judge some of the most dramatic transformations.
Apple - A Chic Redesign
Talk about a makeover.
Just imagine what an iBook or iPhone would look like with this image on it: definitely not as chic.Ronald Wayne designed Apple's original logo in 1976 when the company was still operating out of a garage.
It shows Isaac Newton sitting beneath a tree with an apple dangling precariously above his head.
Rob Janoff used the same apple in his redesign a year later.
"You
can almost feel the '70s and '80s taking place when you take a look at
that rainbow apple," says Bill Gardner, principal of Gardner Design.
Apple dropped the multi-colored logo in 1998 for a monochromatic
version, produced in every color imaginable, until transitioning it to
today's popular shade of chrome.
BP - Re-Branding Faces Reality
After British Petroleum merged with Amoco, the oil giant
commissioned branding firm Landor & Associates and advertising
agency Oglivy & Mather to fashion a corporate identity that would
convey the image of a forward-thinking, socially conscious company.
BP had already begun building that persona: After all, former CEO Lord
John Browne was the first oil executive to acknowledge the threat of
global warming.
The bursting green, yellow, and white Greek
mythology-inspired "Helios" symbol that replaced BP's shield is meant
to imply a shift toward alternative, environmentally-friendly sources
of energy like solar and biofuels, and relentless advertising has made
the company's initials synonymous with "beyond petroleum."
But
a series of oil spills and accidents suggested that BP wasn't walking
the walk, leading some to consider its wildly successful mark more a
mask than its true face.
"If the story doesn't hold up, the
mark and the brand start to lose their luster," says Brendán Murphy,
senior partner at Lippinott, a brand management firm.
IBM - Simply Classic
In 1972, IBM ditched its original logo in favor of the symbol it has used ever since.
In
an attempt to update its antiquated look -- the old logo wrapped the
words "International Business Machines" around an image of the globe --
IBM tried two different block-letter logos before legendary branding
designer Paul Rand created the current version.
In this modern design, the lines that make up the letters represent "speed and dynamism," according to the company.
They owned the lines going through it before everyone started using lines," Gardner says. And because of its simplicity and originality, "you have a hard time desiring to mess with it."
Kraft Foods - Mismanaged and Indistinct
The association with fattening products like Kraft Macaroni &
Cheese -- and negative connotations stemming from its connection to
tobacco conglomerate Philip Morris -- tainted both Kraft's corporate
history and its logo. So it made sense that just under two years after
Altria (formerly Philip Morris) spun off shares of Kraft to form a
distinct company called Kraft Foods, the food giant would want to
revamp its image.
But it wasn't necessarily a success: While
the slimmer styling suggests healthier products, many analysts consider
the new logo, by Nitro design agency, a disaster. Introduced in
February, it's already been altered, with changes to both the location
and shape of the ambiguous "flavor burst," which evokes both
butterflies and flowers.
"I don't get a story from it," Belk
says. "The fact that they changed it twice in such a short period of
time says that they're not managing it very well. They're not taking a
strategic approach to it." What's more, the new logo bears an uncanny
resemblance to Yoplait's, which isn't even a Kraft brand.
Procter & Gamble - No Devil Inside
The logo P&G used when it launched in 1851 pictured a man in the
moon with 13 stars, representing the original American colonies -- à la
the original U.S. flag. But critics later claimed the stars connected
to form "666" and that the curls were in the shape of devilish sixes as
well.
P&G chopped off the old man's bearded curls in 1991,
and then two years later, the company trashed the pictorial logo
altogether for the simple initials it uses today. "While it's
unfortunate that they had to change for the reasons they did," Murphy
says, "I think the 'P&G' logo is a strong mark."
Starbucks - Song of the Siren
Here's one Starbucks concoction many hoped had disappeared a long time
ago. The brown logo featuring a nude siren had been the company's icon
since 1971, when it was developed by Starbucks co-founder Terry Heckler.
In 1992, it was updated to the green logo used today, picturing a less
exposed siren. But in May of last year, the brown logo -- with the
breasts covered -- made a comeback for several months during a
promotion. Even with the minor touch-up, the flashback was not met with
much enthusiasm.The retro logo "goes from nostalgic to crude," says
Belk, whose opinion was shared by many.
UPS - Modern and Traditional
In 2003, as UPS moved into the digital age -- from packaging and
shipping to managing logistics, too -- the company outgrew its
42-year-old iconic logo. Celebrated in the design community for its
connection to legendary designer Rand, the original logo and its
old-fashioned bow gestured to the company's roots in neighborhood
package delivery. "It had a humor and a humanity to it," Murphy says.
But the new logo represents a strategic decision to emphasize UPS's
expanded business operations, and analysts also praised the company's
FutureBrand designers for nodding to UPS's heritage by preserving the
shield, keeping it lighthearted, and leveraging the color brown. "You
would never think [brown] would be an asset," Belk says, "but in their
case, it is."
Wal-Mart - Softening Its Image
Wal-Mart didn't always make its employees as smiley as the happy face
that rolled back prices on its commercials. "They were known as a
heartless, soulless company that didn't care about people -- even their
own people," Belk says.
But Wal-Mart's 2008 branding
makeover by Lippicott produced a logo that now conjures up the image of
an "inviting and accessible" store, explains Belk, rather than the
"daunting and monolithic" one the old logo (in use since 1992)
projected.
The redesign transformed the big-box store's name
to one word, used standard capitalization and a softer shade of blue,
and added a yellow spark symbol. The new logo, like the company's
updated tagline -- "Save Money. Live Better." -- invigorates the
company with an "altruistic mission," says Belk, as it expands its
reach from rural America to an urban consumer.
Xerox - X Misses the Spot
It's so painful for me to even look at that thing," says Gardner about
Xerox's new logo, which the company unveiled last year. Xerox decided
to lose its signature 'X' logo in hopes of changing its reputation for
being just a copier and printing company as it increases its focus on
software and services.
But analysts and customers have been
critical of the redesign -- Xerox's biggest makeover in forty years.
"The new logo is first and foremost a sphere...and the less obvious 'X'
is almost an afterthought," says Gardner. "Xerox owns the letter 'X' in
the corporate world. Why would they want to bury the 'X' instead of
making the most of it?"
The company stands behind its
decision, however, saying in a press release that the new look is "more
lively" and the 'X' in the ball represents the company's connections to
customers, partners, industry and innovation.